Refund policy

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CANCELLATION OF BOOKINGS AND REFUNDS

7.1. You have the right to cancel a Booking made through the Website.

7.2. If You decide to cancel a Booking You must notify John Port Travel Management by user the cancellations options available to you via the website or app.

7.3. In the event of the cancellation of a Booking, in accordance with Clause 7.1 above, up to 25 minutes (unless otherwise specified on the confirmation page and your booking confirmation email) before the Agreed time, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is less than 25 minutes (unless otherwise specified on the confirmation page and your booking confirmation email) before the agreed time, if you paid by Card then no refund will be due to You, and if you were to pay by Cash, then your profile will be marked which may prevent you from booking through John Port Travel Management again.

7.4. In the event that the supplier does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time - or within 30 minutes if the pick-up point is an airport - and You do not use the supplier for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.

7.5. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the supplier's discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the supplier.

7.6. For pre-paid bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday)